A best buy worker Dallas posted a Tiktok video interact with a customer which went viral now. The customer who wants to return anti-virus software, since its against company policy.
A Tiktok video posted by Dallas on June 27th, He has explained the customer in a voice over clip while working at best buy store. Customer really wanted to talk to his supervisor and manager after he explained he couldn’t return the software as the company policy.
This video already reached 3.5 million views, with so many comments.
Customer have said “I was just told on the phone that I could come in and refund it,” Then Dallas Replied “I said, ‘Sir, that number you called was just a general 1-800 number. You didn’t actually connect to the store directly.’”
Then customer got angry and he wanted to talk to supervisor and manger.
“Why do they think raising their voice will change company policy” a user replied.
“Give me the president of the United States” another user joked.
“I’m guessing the policy is like that because someone with enough talent could alter the software with malicious software” another user replied.
“I mean it’s not the staff’s issue but why doesn’t the store policy permit returns on software? What are the consumer rights there?” another user questioned.
